Privacy Policy
Effective Date: November 1, 2025
Last Updated: November 1, 2025
1. Introduction
Nahra ("Nahra", "we", "us", "our") as part of the Atebion group is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Nahra operates as a Trusted Knowledge Engine, providing AI-powered knowledge intelligence systems grounded in approved and verified sources.
2. What Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide
- Name, email address, phone number
- Company name, role, and business details
- Account registration information
- Enquiries, support requests, and communications
2.2 Usage and Technical Data
- IP address and device information
- Browser type and operating system
- Usage behaviour within the platform
- Log files and interaction data
2.3 AI Interaction Data
- Questions submitted to Nahra
- Uploaded documents or content
- Responses generated by the system
- Interaction with knowledge sources
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve user experience
- Analyse platform performance
- Support security and fraud prevention
3. How We Use Your Information
We use personal information to:
- Provide and operate the Nahra platform
- Deliver accurate, source-grounded AI responses
- Improve system performance and user experience
- Communicate with users (support, updates, onboarding)
- Ensure security, compliance, and fraud prevention
- Meet legal and regulatory obligations
4. AI, Knowledge Processing & Data Use
Nahra is designed as a Source-of-Truth AI system.
Key Principles:
- Your data is not used to train public AI models
- Outputs are generated only from approved knowledge sources
- All responses are traceable and evidence-based
- Data is processed within controlled environments
Where customer-specific data is used:
- It is logically isolated per organisation
- It is only used to deliver that organisation’s outcomes
- It is not shared across customers
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and infrastructure partners (e.g. hosting, analytics)
- Payment processors and communication platforms
- Professional advisors (legal, compliance)
- Regulatory authorities where required by law
We do not sell personal information.
6. Cross-Border Data Transfers
Some of our service providers may be located outside Australia.
Where this occurs, we take reasonable steps to ensure that:
- Data is handled securely
- Protections are consistent with Australian privacy laws
7. Data Security
Nahra implements enterprise-grade security measures, including:
- Encryption in transit and at rest
- Role-based access controls
- Secure infrastructure and monitoring
- Regular security reviews and audits
Nahra aligns with internationally recognised standards, including:
- ISO/IEC 27001 (Information Security Management)
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Support legitimate business functions
Users may request deletion of their data (see Section 10).
9. Cookies and Analytics
We use cookies and analytics tools to:
- Understand user behaviour
- Improve platform performance
- Enhance user experience
You can manage cookie preferences through your browser settings.
10. Access and Correction
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
To make a request, contact us at: security@formitize.com
11. Complaints
If you believe we have breached your privacy rights, you may contact us.
We will investigate and respond promptly.
If you are not satisfied, you may contact the:
Office of the Australian Information Commissioner (OAIC)
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be published on this page with a revised "Last Updated" date.
13. Contact Us
For privacy-related enquiries:
Nahra
Email: security@atebion.io
Website: www.nahra.ai